Director, Client Services
Jes joined CI-Group in 2004, starting as our receptionist, before moving into our Promotions Department. There, thanks to her creative and organizational abilities, she rose through the ranks to become manager. In 2010, she transitioned into our Client Services Department and was promoted to manager in 2013.
In her current role, Jes manages, trains and mentors Client Services staff, helps onboard new clients and maintains all current accounts, troubleshoots issues and is a key problem solver in the organization. She also manages the interaction between CI-Group’s Client Services and other departments, oversees and helps refine procedures and systems, and is part of the hiring team for new account service people. Jes is instrumental in ensuring the high level of service our clients love.
In her free time, Jes is a talented and avid singer, songwriter and musician — a passion she shares and enjoys with her husband.